Add users to the contact center in Salesforce
Add users to the contact center to make and receive voice calls. You can associate a user with only one contact center at a time.
To add users to the contact center in Salesforce:
- On the Setup Home page, search for Voice in the Quick Find box and select Partner Telephony Contact Centers.
- Click the contact center for which you want to add users.
- Under the Contact Center Users section, click Add.
- In the Add Contact Users window, all the users with the Contact Center Admin or Contact Center Agent permission sets are listed. Select the users from the list and click Done.