Add a section to the profile configuration - Genesys Cloud Resource Center

Important: Profile sections cannot be deleted. Make sure that changes to the profile configuration have approval from your organization.

Click Admin.
Under Directory, click Profile Fields.
Click Add Section.
Add user-facing text for the new section in all applicable languages:
- Section Name — The name of the section.
- Instruction Text — The text that appears when you hover over the help icon next to the section name.
Click Done.
From the Profile Fields page, click Save.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.