You can add agents to a published or unpublished schedule in the schedule editor.

  1. Click Admin.
  2. Under Workforce Management, click Schedules.
  3. In the upper right corner, click the Management Unit list and select the desired management unit.
  4. Search for the schedule to which you want to add agents and select it from the list. The schedule editor opens.
  5. Click the arrow at the end of the Select Action dialog box and select Add Agents. The Add Agents dialog box opens.
  6. In the Available Agents column, do one of the following:
    • Scroll through the list and click the + button next to each agent you want to add.
    • In the Filter Items box, type a few letters of the agent you want to add and then select it from the list.
    • Add all available agents to the schedule by clicking Add All.
    • Remove all agents from the schedule by clicking Remove All.
  7. Click OK.
  8. Save, publish, or continue editing the schedule.