Prerequisites
  • Responses > All > All permission

Note: You can create up to 200 libraries.

  1. Click Admin.
  2. Under Contact Center, click Canned Responses
  3. Click Libraries.
  4. Click Add Library.
  5. In the Library Name box, type a descriptive name.
    Note: Each library name can up to 256 characters.
  6. Click Add Library.