Series: Set up a library of responses

Create a canned response library

  • Responses > All > All permission

Note: You can create up to 200 libraries.

  1. Click Admin > Contact Center.

  2. Click Canned Responses

  3. Click Manage Libraries.

  4. Click Add Library.

  5. In the Library Name box, type a descriptive name. 

  6. Click Save.

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