Add a destination for issue submissions


Prerequisites
  • Admin role
  • An account in PureCloud, Collaborate, or Communicate

Configure who receives suggestions and concerns about PureCloud at your company. 

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings tab.
  4. Enter the email address in the Issue Reporting Email Address field. Separate multiple email addresses with commas.
    Notes:
    • If you do not supply an email address for the issue distribution list, PureCloud sends the email to anyone in your organization who has the Admin role.
    • You can specify only one email address. Therefore, we recommend that you create an issue distribution list that includes designated contacts and Level 1 and Level 2 support personnel in the event that an issue escalates. 
    • Become a Designated Contact by taking the PureCloud Customer Roles and Responsibilities training and completing the form at the end of the training. Allow 48 business hours to receive your credentials.

  1. Click Save.

To submit a suggestionUsers submit their suggestions by clicking More in the Help Panel.