Active SMS conversation already exists


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

You start to send an SMS message and receive the following message: Error message about active SMS conversation

An SMS message interaction from this contact is in a queue or an agent is actively interacting with an SMS message interaction from this contact. 

For more information, see Interactions in the client menu and Send an SMS message.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.