Web messaging overview
All existing customers are encouraged to migrate to Web Messaging and Messenger.
How it works with Predictive Engagement
- A visitor views a website that Genesys Predictive Engagement tracks.
- Genesys Predictive Engagement monitors the visitor’s behavior on the website and determines when to present a web messaging offer based on action map conditions.
- The visitor receives the web messaging offer and either accepts, rejects, or ignores it.