About web messaging in Genesys Predictive Engagement

Overview

Learn what web messaging is and how it works in Genesys Predictive Engagement.

Web messaging overview
Supported browsers for web messaging

Get started with web messaging

Learn how to start using web messaging with Genesys Predictive Engagement. If you are using web chat offers currently, you must complete the migration tasks first.

Migrate from web chat offers to web messaging offers
Configure and deploy Genesys Messenger
Create a web messaging offer

Create mobile messaging for mobile app journey

Learn how to proactively engage with customers using mobile apps.

About mobile journey tracking
Create a mobile messaging offer

Monitor web messaging offers

Learn how to monitor the performance of your web messaging offers.

Action Map Performance report metrics
Web messaging performance