About the PureCloud embedded clients

Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

The PureCloud embedded clients are versions of PureCloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With PureCloud Embeddable Framework, you can develop your own integration to PureCloud. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 

Third-party systems

You can use a version of PureCloud with Salesforce or Zendesk.

Browser extensions

You can use a version of PureCloud with one of our PureCloud browser extensions.

PureCloud Embeddable Framework

If you want to integrate PureCloud with other systems and tools, develop an integration using the exposed actions and methods. Then deploy the integration either to your PureCloud organization for private use or to the AppFoundry for public use.