About the PureCloud embedded clients


Note: This article applies to PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, PureCloud for Zendesk, and the PureCloud Embeddable Framework.

The PureCloud embedded clients are versions of PureCloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With PureCloud Embeddable Framework, you can develop your own integration to PureCloud. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 

Third-party systems

You can use a version of PureCloud with Salesforce or Zendesk.


Browser extensions

You can use a version of PureCloud with one of our PureCloud browser extensions.


PureCloud Embeddable Framework

If you want to integrate PureCloud with other systems and tools, develop your own integration using our JavaScript SDK.