About the PureCloud embedded clients
The PureCloud embedded clients are versions of PureCloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With PureCloud Embeddable Framework, you can develop your own integration to PureCloud. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts.
You can use a version of PureCloud with Salesforce or Zendesk.
You can use a version of PureCloud with one of our PureCloud browser extensions.
PureCloud Embeddable Framework
If you want to integrate PureCloud with other systems and tools, develop an integration using the exposed actions and methods. Then deploy the integration either to your PureCloud organization for private use or to the AppFoundry for public use.