About messaging platforms


PureCloud’s ACD messaging allows agents to respond to interactions from various channels. PureCloud currently supports Facebook Messenger, Twitter Direct Message, LINE Messaging, and WhatsApp. To enable this feature, contact your designated Genesys Advisor or email Genesys.Advisor@genesys.com.

General


Facebook

Set up and configure ACD messaging to work with Facebook Messenger.


Twitter

Set up and configure ACD messaging to work with the Twitter Direct Message.


LINE

Set up and configure ACD messaging to work with the LINE Messaging.


WhatsApp

Set up and configure ACD messaging to work with the WhatsApp messaging.