To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon

Details Announced on
(YYYY-MM-DD)
Planned effective date
Details Announced on
(YYYY-MM-DD)
Planned effective date
Audit data retention period 2024-05-13 TBD
Genesys Cloud transfer features update 2024-05-13 TBD
Japanese translation of Export reports inconsistency 2024-05-13 TBD
Advanced Architect execution data capabilities 2024-04-01 TBD

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Genesys Cloud Voice rate card changes 2024-02-28 2024-06-01
Nuance Recognizer ASR 2024-02-22 2024-04-08
Web messaging content profile support 2024-02-22 2024-04-08
Scheduled hybrid Genesys Cloud customer migrations 2024-01-31 2024-02-28
Enhanced security measures for failed Genesys Cloud logins 2024-02-07 2024-03-11
Migration procedures and media tier updates 2024-01-24 2024-02-28