Scheduled hybrid Genesys Cloud customer migrations

On February 28, Genesys Cloud will initiate hybrid migrations as part of the contract renewal process within the defined maintenance window. Media Tier updates will temporarily pause before the migration. After the hybrid migration successfully completes, Genesys Cloud will automatically resume Media Tier updates. This feature has no restriction by user or required user to access. For more information, see What is the maintenance window for cloud media service updates? FAQ and Schedule automatic software updates for a BYOC Premises Edge.