Genesys Cloud
Migration procedures and media tier updates

Announced on Effective date
2024-01-24 2024-02-28

Beginning February 28, contract renewals prepare non-hybrid organizations to become hybrid capable within the defined maintenance window instead of at the time of renewal. Media Tier updates will pause temporarily between the renewal date and the duration of the maintenance window. Since May 11, 2022, Genesys Cloud automatically creates all new organizations with hybrid media capability. If you are a new customer after this date, this article does not apply to you. For more information, see Schedule automatic software updates for a BYOC Premises Edge and What is the maintenance window for cloud-media services updates?