Genesys Cloud announcements

To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.

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Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
New permission for email sending in Genesys Cloud	2025-03-31	-
Support for SMS Messaging in the Philippines	2025-03-31	-
Changes to SMS Messaging in Iran	2025-03-31	-
SMS opt-out detection update	2024-11-11	-
Customer owned WhatsApp business account transfer in Genesys Cloud	2024-11-04	-

Showing 1 to 5 of 5 entries

Past Platform announcements

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Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Streamlined license usage logic for greater flexibility	2025-01-20	2025-02-17
Extended content search look back period	2024-08-12	2024-10-07
Genesys Cloud content delivery: transition to CloudFront URLs	2024-07-08	2024-10-28
UK Longcode Registration Requirement for SMS	2024-07-08	2024-09-30
Audit data retention period	2024-05-13	2024-11-11
Genesys Cloud transfer features update	2024-05-13	2024-08-02
Japanese translation of Export reports inconsistency	2024-05-13	2024-07-01
Advanced Architect execution data capabilities	2024-04-01	2024-07-22
Genesys Cloud Voice rate card changes	2024-02-28	2024-06-01
Nuance Recognizer ASR	2024-02-22	2024-04-08
Web messaging content profile support	2024-02-22	2024-04-08
Enhanced security measures for failed Genesys Cloud logins	2024-02-07	2024-03-11
Scheduled hybrid Genesys Cloud customer migrations	2024-01-31	2024-02-28
Migration procedures and media tier updates	2024-01-24	2024-02-28

Showing 1 to 14 of 14 entries

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.