Genesys Cloud
Enhanced filter panel in Performance views

In a future release, Genesys Cloud will introduce an enhanced filter panel in Performance views to improve navigation, layout, and organization. The redesigned panel helps supervisors and administrators refine analytics views more efficiently and align their workflow with Genesys Cloud’s updated user interface standards. These enhancements also make the filter panel fully accessibility compliant, enabling users to navigate efficiently using screen readers or keyboard controls. Overall, the update streamlines filtering interactions and helps users focus on the performance data most relevant to their needs, improving usability and productivity across dynamic views.