Genesys Cloud - October 30, 2015

Collaborate

New features and functionality

  • External contacts
    • Allows for creation of contacts that are external to the Genesys Cloud organization.
    • Administrators can create contacts individually or bulk import a CSV file with external contacts.
    • Allows for searching for and one-click dial of external contacts.

Bug fixes

  • Fixed region picker issue; you can once again reside in Ireland or Australia!