Detect Intent action
Use this action to detect and handle specific intents during an inbound email interaction. You can create and manage intents using the Intents option under the Natural Language Understanding menu. For more information, see Generate AI-powered intents based on description for an inbound email flow.
Architect creates a path automatically for each detected intent. This allows you to configure an action that the flow must execute for the corresponding intent.
| Action | Description |
|---|---|
| Name | Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure. |
| Detected Intent | Set the variable that stores the matching intent information. You can use this variable within the flow as a value for the Decision or Switch action, or as a response string within the Send Auto Reply action. |
