Region availability
When a feature or service is released, it is usually available in all regions according to the Genesys Cloud feature release schedule. In some cases, however, a service, feature, or a specific capability of a feature may be unavailable in one or more regions. For more information about Genesys Cloud releases, see Release notes.
| Region | Availability status | Announced on | Release note |
|---|---|---|---|
| EMEA (Zurich) |
Agent Copilot partial availability. Agent Copilot is partially available in the EMEA (Zurich) region. Features that are supported include Knowledge Surfacing, Intent Based NBA, and Summarization. Advanced features such as Answer Highlight, RAG and advanced summarization require GPU processors from AWS. AWS has not provided full support for GPU processing in the EMEA (Zurich) region. For information about Agent Copilot language support, please see the Agent Copilot section in the Genesys Cloud supported languages article. |
2024-10-21 | – |
| EMEA (Zurich) |
Virtual Agent partial availability. Virtual Agent features, including Summarization and AI Intent Generation, are available in all regions except for the Answer Highlight feature, which is not yet available in the EMEA (Zurich) region. |
2024-10-28 |
No past core regional availability notices.
No regional limitations.
