Work with Change Daily Values and Distributions modification

Controls whether the modification is active or inactive.

Choose from Offered or Average Handle Time. You cannot change the value once you enter a value in the Modified column (either daily or minute tables).

Choose the Change daily values and distributions. You cannot change this selection once a value is entered in the Modified column in either the daily or minute intervals tables.

Select any week within a given forecast. Once the selection is done, the Daily table is updated and the corresponding data is displayed.

The daily values contains the following information: 

• Date column: Displays dates from the selected week using the business unit time zone. See the tooltip with the date and time corresponding to the display time zone setting, upon mouse hover on the date.
• Original column: Displays the current forecast values (before this modification)
• Modified column: Allows you to enter new values to apply to the forecast. You can manually enter the values, paste from another source, or load from a historical date. Use the Delete and Backspace keyboard shortcuts to clear existing values. Entered value is automatically cleared if it’s the same as the Original value.

When you enter a value in the Modified column, the row automatically advances to the next row. Click a previously edited row to review the calculated values for the minute intervals. Click any row to view the corresponding distributions for that day in minutes granularity table (available within the short-term forecast date range). If there are existing modified minute granularity values, the Modified column displays the calculated value. See the tooltip to indicate that a modified value is calculated on mouse hover. The calculated values are not part of the modification and are not saved. 

• Click the  Load Historical Data icon to load historical values from a source date. Set Import Interval Data to Yes if data to be loaded using minute granularity, instead of daily. 

The daily values contains the following information: 

• Time column: Displays dates from the selected week using the business unit time zone. See the tooltip with date and time corresponding to the display time zone setting, upon mouse hover on the date. 

You can change the display granularity by using the column setting. This is a user setting, which controls whether the data is displayed in 15, 30, or 60 minutes granularity. 

• Original column:  Displays the current forecast values (prior to this modification).
• Modified column: Enter new values to apply to the forecast. You can manually enter values or paste from another source. Use the Delete and Backspace keyboard shortcuts to clear earlier entered values. Entered value is automatically cleared if it’s the same as the Original value.

If there is an existing modified daily value, the Modified column displays the calculated value and on mouse hover, the tooltip is displayed. Calculated values are not part of the modification and are not saved.