Forecast modifications


The following table describes the forecast modifications available in workforce management:

Modification Description
Change percent per interval per route group

Increase or decrease the forecast value per interval by a certain percent.

Change value over range per route group

Increase or decrease the forecast value by a specific number.

Change value per interval per route group

Increase or decrease the forecast value per interval by a specific number.

Minimum value per interval per route group

Set a minimum value for the projected range per interval. These values apply per interval, per route group (a combination of workgroup, media type, and skill set).

Maximum value per interval per route group

Set a maximum value for the projected range per interval. These values apply per interval, per route group (a combination of workgroup, media type, and skill set).

Set value over range per route group

Change the total value of all selected data.

Set value per interval per route group

Overrides the projected value per interval to a pre-defined value.