Does Genesys Cloud Voice support short codes?

Yes and No. Genesys Cloud Voice only supports emergency dialing short codes as mandated by local regulations in each country. Informational or non-emergency short codes, such as 311, 411, and 711 in the US, and 101, 111, and 123 in the UK, are not supported.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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