Limitations with CX Cloud from Genesys and Salesforce

When setting up the contact center, consider the following limitations with CX Cloud from Genesys and Salesforce:

• Only the screen pop of built-in voice call record and contact records using Object Linking are supported.
• Recommended to disable the display of login confirmation when loading a console with Omni-channel.
  
  1. From Setup in Salesforce, search for Omni-Channel Settings in the Quick Find box and select Omni-Channel Settings.
  2. Deselect the Display a login confirmation upon loading a console with Omni-Channel option.
  3. Click Save.

Review the limitations described in the Salesforce documentation for Service Cloud Voice. For more information, see About CX Cloud from Genesys and Salesforce.