About analytics

An action represents the steps to take to engage with visitors or to further related business outcomes.

Availability of analytics data

Understand how Genesys Predictive Engagement’s machine learning processes visitor data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.

Availability of analytics data in Predictive Engagement

Reports

Learn about the Genesys Predictive Engagement reports and the performance views in Genesys Cloud CX.

Visitor Activity
Action map performance
Outcome performance
Segment performance
Predictive Engagement data in other Genesys Cloud CX performance views

Billing and usage

View your billing and usage information.

Billing and usage