About Architect flow actions

Learn the purpose of Architect flow actions, review the process of creating Architect flow actions, and review a business scenario to understand how Architect flow actions work.

• Overview of Architect flow actions
• Salesforce lead creation and campaign attribution

The first step in creating an Architect flow action is to configure an integration and configure its data action in Genesys Cloud.

• Configure a Genesys Cloud integration
• Configure Genesys Cloud data actions

To use Architect to integrate Genesys Predictive Engagement with a third-party system, prepare a special type of flow called a workflow that calls a session ID. Genesys Predictive Engagement provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.

• Campaign parameters
• Prepare the workflow
• Update referential integrity constraints