Genesys Cloud announcements
Genesys Cloud FedRAMP region announcements
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
Extended content search look back period | 2024-08-12 | - |
Enhanced clarity with uniform sentiment metrics | 2024-08-05 | - |
Genesys Cloud content delivery: transition to CloudFront URLs | 2024-07-08 | - |
UK Longcode Registration Requirement for SMS | 2024-07-08 | 2024-09-30 |
Audit data retention period | 2024-05-13 | - |
Genesys Cloud transfer features update | 2024-05-13 | - |
Japanese translation of Export reports inconsistency | 2024-05-13 | - |
Genesys Cloud Voice rate card changes | 2024-02-28 | 2024-06-01 |
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Advanced Architect execution data capabilities | 2024-04-01 | 2024-07-22 |
Nuance Recognizer ASR | 2024-02-22 | 2024-04-08 |
Web messaging content profile support | 2024-02-22 | 2024-04-08 |
Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 2024-02-28 |
Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
Audit data retention period | 2024-05-13 | - |
Genesys Cloud transfer features update | 2024-05-13 | - |
Japanese translation of Export reports inconsistency | 2024-05-13 | - |
Genesys Cloud Voice rate card changes | 2024-02-28 | 2024-06-01 |
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Advanced Architect execution data capabilities | 2024-04-01 | 2024-07-22 |
Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |