Why aren’t notifications appearing?

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You selected Show system notification for alerting interactions in the client, but you are not receiving any notifications.

  1. Check your browser notification settings to make sure that they allow notifications from Genesys Cloud. For example, if your Genesys Cloud organization is located in North American (East), then make sure that your browser notification settings allow notifications from https://apps.mypurecloud.com.
  2. Check your computer system settings to make sure that they allow your browser to display system notifications.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.