About the Zoom Phone integration
Use the Zoom Phone integration to view directories, search contacts, and make calls between Zoom and Genesys Cloud.
Note: Only one PBX phone integration can be enabled per user in a single org.
Plan your Unified Communication integration
Use the Zoom Phone integration as part of the Unified Communication tools integration with Genesys Cloud.
Get the Zoom Phone integration
The Zoom Phone integration is available from the Genesys AppFoundry. A Zoom Phone license is required for integration with Genesys Cloud.
Configure the Zoom Phone integration
Configure the Zoom Phone integration as a client application integration in Genesys Cloud. Give application consent in Zoom. Then, to complete the configuration, enable a Genesys Cloud setting that allows Zoom (and other apps) to place calls.
Use the Zoom Phone integration
Use the Zoom Phone integration for your calls.
