Letter of Authorization (LOA)
A Letter of Authorization (LOA) provides the information that is required to authorize your current carrier to port your DID numbers to Genesys Cloud Voice. A separate form is required for each carrier from which you want to port numbers.
If there are multiple locations or multiple carriers, you will need to complete a DID LOA form for each location or carrier.Note: It is imperative that all information on the LOA form match exactly with what the current carriers have on record per location. If you are unsure, ask your carriers for a Customer Service Record (CSR), also known as Services and Equipment list. This list can serve as the official record of information to put on the LOA form.
