What is the pricing for BYOC Premises?

When you put a BYOC Premises Edge into an In Service state, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract. Fore more information, see BYOC Premises Edge hardware usage charge.

Furthermore, you must purchase and maintain a sufficient quantity of BYOC Premises Edge devices to handle your expected concurrent call capacity. See Concurrent call capacity for BYOC Premises Edge models. Contact your sales representative for more information.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.