Is there a size limit for transferring files with ACD Messaging?

Yes. Genesys Cloud messaging channels have the following size limits for transferring file attachments in inbound and outbound messages:

Web messaging: 10 MB limit
SMS messaging: 3 MB limit
Third party messaging platforms: 25 MB limit (Some platforms, like Facebook Messenger, have their own file size limits)
Open messaging: 100 MB limit

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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