Genesys Cloud - August 9, 2017

Contact center

Data actions in agent scripts

Script designers can now use cloud-based data actions in scripts. “Data Actions.Execute Data Action” supports both existing Bridge actions and new data actions. For more information, see Look up data from an external source in scripts and Bridge Connector list.

Integrations

Routing Salesforce emails through Genesys Cloud for Salesforce

Salesforce administrators can now use Genesys Cloud ACD to route Salesforce emails through Genesys Cloud for Salesforce. For more information, see About Routing of Salesforce Emails in a Genesys Cloud for Salesforce.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.