Assign multiple skills to users

You can assign multiple skills to multiple users in one action, and copy skills from an existing user to others. Genesys Cloud does not limit the number of skills you can create in an organization, and you can assign up to 50 skills to a user.

Warning: When you copy skills to a user, Genesys Cloud deletes any existing skills the user currently has. This process does not add skills to a user–it replaces existing skills with the selected skills you choose to copy.

Assign multiple skills to multiple users in one process

  1. Click Admin.
  2. Under People and Permissions, click People.
  3. Select the users to which you want to assign skills.
  4. Click the Assign Skills button.  
  5. In the Skills panel, select the skills you want to add.
  6. Click Save.

Copy skills from one user to another

  1. Click Admin.
  2. Under People and Permissions, click People.
  3. Select the user whose skills you want to copy to other users.
  4. Click the Assign Skills button. The users’ existing skills are already populated.
  5. Click to close the lock icon and switch to locked mode .
    Note: This option ensures that these skills remain when you select additional users.
  6. Select the users to which you want to copy the skills.
  7. Click Save.