About setting up groups (admins)

Groups are communities within your Genesys Cloud organization. Groups can be public or private, and each group has its own chat room. Non-admins can also create groups. 

• About groups
• Manage Groups page
• Create a group
• Edit a group
• Delete a group

Configure how you want each group to function 

• Edit group page
• Edit general information for a group
• Set a profile picture for a group
• Set privacy rules for a group
• Configure a group phone number

Group members participate in all group communications.  

• Group membership rules
• Add group members
• Add and remove group owners
• Remove a member from a group