What licenses do I need for External Contacts?

You automatically get the basic External Contacts feature with any Genesys Cloud user license, including the free license.
SalesForce integration requires a Genesys Cloud CX 1 license.
Interaction History requires a Genesys Cloud CX 2 license.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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