Pause an interaction’s recording to protect sensitive information
To protect sensitive, private, or secure information, like a credit card number, pause recording during an ACD interaction. You can still hear the customer, but Genesys Cloud does not record the interaction during the secure pause.
Note: Secure ause is available for ACD calls in the agent user interface. It is not available in non-ACD calls.
- During a voice interaction, to stop recording, click Secure Pause.
- To start recording again, click Secure Pause again.
