Campaign properties by dialing mode

This table lists the configurable properties of a campaign by dialing mode:

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Property	Purpose	Agentless	Power	Predictive	Preview	Progressive
Abandon Rate	Maximum percentage of abandoned calls allowed for the campaign.
Adjustable Live Speaker Detection	Allows customers to trade some detection accuracy for increased queue transfer speed.
Agent Script	Written words and logic an agent follows while processing a call.
Allow Skipping of Preview Calls	Whether agents can bypass a preview contact.
Call Response	How the campaign responds to live persons, answering machines, and so on (Call Analysis).
Caller ID Name	The caller ID name that contacts see.
Caller ID Phone Number	The caller ID phone number that contacts see.
Campaign Name	The name of a campaign. Each campaign is a collection of settings that tell Outbound Dialing how to contact a list of persons in a prescribed way.
Contact List	List of contacts for a campaign to dial.
Contact List Filters	Apply a contact list filter at campaign startup to limit the dialing to contacts that match the filter.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.