View an external contact’s profile

Prerequisites
  • External Contacts > Contact > View permission

The external contact’s profile details include the following information:

To view a contact’s profile in an interaction, do the following:

  1. Click Profile .
  2. To view more details, beside the contact’s name, click the arrow.

To view a contact’s profile without being in an interaction, do the following:

  1. From Directory, click External Contacts.
  2. Search for a contact.
  3. Click the name for the contact you want to view.