Genesys Cloud Archive - January 2023
List of the Genesys Cloud release notes published in January 2023.
January 25, 2023

Collaborate

  • Control access to the /giphy chat command

Contact center

  • Callback outcomes metrics
  • Evaluation Assistance
  • Evaluation, survey, and assessment form builder enhancements
  • Additional voice transcription accuracy improvements for Spanish

Platform

  • Solutions, subscription plans, licensing, and pricing from the Resource Center home page

Deprecations and announcements

  • Deprecation of select filters in Analytics API in Predictive Engagement

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January 18, 2023

Collaborate

  • Video setting improvements

Contact center

  • Introducing the Genesys Cloud EX license
  • Online Agents count metric and Owned by Me filter for Performance Dashboards
  • Multiple media type filter support in views and exports

Deprecations and announcements

  • Identify Journey SDK method in Predictive Engagement deprecation
  • OS Family attribute in Predictive Engagement
  • CIDR IP address range for cloud media services expansion

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January 11, 2023

Contact center

  • Specify a default panel for agent interactions
  • Conversation autostart for mobile platforms
  • Extended voice transcription services text decoration support
  • Extended voice transcription services support for Danish, Finnish, French, Norwegian, and Swedish languages
  • Improved voice transcription accuracy for Japanese
  • Historical adherence bulk request

Deprecations and announcements

  • End of Analytics Conversation Detail Endpoint API query interval change allowlist

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