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January 2023
Collaborate
- Control access to the /giphy chat command
Contact center
- Callback outcomes metrics
- Evaluation Assistance
- Evaluation, survey, and assessment form builder enhancements
- Additional voice transcription accuracy improvements for Spanish
Platform
- Solutions, subscription plans, licensing, and pricing from the Resource Center home page
Deprecations and announcements
- Deprecation of select filters in Analytics API in Predictive Engagement
[View details]
Collaborate
- Video setting improvements
Contact center
- Introducing the Genesys Cloud EX license
- Online Agents count metric and Owned by Me filter for Performance Dashboards
- Multiple media type filter support in views and exports
Deprecations and announcements
- Identify Journey SDK method in Predictive Engagement deprecation
- OS Family attribute in Predictive Engagement
- CIDR IP address range for cloud media services expansion
[View details]
Contact center
- Specify a default panel for agent interactions
- Conversation autostart for mobile platforms
- Extended voice transcription services text decoration support
- Extended voice transcription services support for Danish, Finnish, French, Norwegian, and Swedish languages
- Improved voice transcription accuracy for Japanese
- Historical adherence bulk request
Deprecations and announcements
- End of Analytics Conversation Detail Endpoint API query interval change allowlist
[View details]
