Genesys Cloud Archive - August 2022
List of the Genesys Cloud release notes published in August 2022.
August 31, 2022

Communicate

  • Genesys Cloud WebRTC diagnostics app improvements

Contact center

  • Genesys Digital Bot Flows
  • SMS message delivery status
  • Reset agent personal bests in gamification
  • Genesys Dialog Engine Bot Flows support for Portuguese
  • Improved voice transcription accuracy for Dutch

Integrations

  • Cross-region export option for AWS S3 recording bulk actions integration

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August 24, 2022

Contact center

  • Introducing knowledge workbench version 2
  • Optimize the knowledge base
  • Introducing support center
  • Knowledge workbench version 2, knowledge optimizer, and support center language search support
  • Interaction data retention time improvement

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August 17, 2022

Contact center

  • List variables for agent script designers
  • Web messaging typing indicators setting

Deprecations

  • Windows 7 support for the desktop app deprecation
  • Website visitor count API change

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August 10, 2022

Contact center

  • Copy a development and feedback module
  • Genesys Beyond module enhancements
  • Configure setting to reduce latency of transcripts sent through Notifications API
  • Messenger Transport Mobile SDK
  • Use self-managed AWS Key Management Service for conversation data encryption

Platform

  • South America (São Paulo) region deployment

Deprecations

  • Microsoft Edge Legacy browser support deprecation
  • Website visitor count API change

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August 3, 2022

Contact center

  • Introducing Microsoft Azure Cognitive Services speech-to-text (STT) integration
  • Custom payload for Google Cloud Dialogflow speech models
  • Analyze predictive routing decisions
  • Dynamic contact list sorting during a running campaign

Platform

  • Improved phone number validation in Directory profiles

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