Genesys Cloud Archive - February 2020

List of the Genesys Cloud release notes published in February 2020.

Contact center

Short code support for SMS messages

Platform

New monitoring metric in Analytics API

Deprecations

ACD routing permissions change
WFM forecasting After Call Work and Average Talk Time deprecation
TLS 1.0 protocol for data actions deprecation
iOS Supervisor chat deprecation removal

Contact center

Agentless SMS notifications
SMS number purchase for countries that require supporting documentation
Exclude IP addresses in Predictive Engagement web tracking
New wrap-up code columns in agent interactions views
Interactions views improvement
Export view custom participant attributes
Export view data locale setting

Integrations

Azure Active Directory for Genesys Cloud SCIM
Generic single sign-on provider

Communicate

New Genesys and Polycom supported phones and firmware

Contact center

Data tables enhancements

Integrations

AWS S3 recording bulk actions integration
OneLogin for Genesys Cloud SCIM

Platform

Bulk export recordings in Recordings API

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.