Genesys Cloud Archive - December 2019
List of the Genesys Cloud release notes published in December 2019.
December 18, 2019

Contact center

  • Predictive Engagement webhooks
  • Export view group data metrics enhancement
  • Improved evaluation scoring results

Platform

  • OAuth scopes for applications
  • Agent Details enhancement in Analytics API

Deprecations

  • iOS Supervisor chat deprecation
  • WebRTC signaling deprecation update

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December 11, 2019

Contact center

  • Predictive Engagement content offers
  • Email message threads

Deprecations

  • Bridge integrations deprecation postponement

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December 4, 2019

Deprecations

  • Internet Explorer 11 support for web app and Architect deprecation removal

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