Genesys Cloud Archive - December 2019
List of the Genesys Cloud release notes published in December 2019.
Contact center
- Predictive Engagement webhooks
- Export view group data metrics enhancement
- Improved evaluation scoring results
Platform
- OAuth scopes for applications
- Agent Details enhancement in Analytics API
Deprecations
- iOS Supervisor chat deprecation
- WebRTC signaling deprecation update
Contact center
- Predictive Engagement content offers
- Email message threads
Deprecations
- Bridge integrations deprecation postponement
Deprecations
- Internet Explorer 11 support for web app and Architect deprecation removal
