Genesys Cloud Archive - December 2019

List of the Genesys Cloud release notes published in December 2019.

Contact center

Predictive Engagement webhooks
Export view group data metrics enhancement
Improved evaluation scoring results

Platform

OAuth scopes for applications
Agent Details enhancement in Analytics API

Deprecations

iOS Supervisor chat deprecation
WebRTC signaling deprecation update

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Contact center

Predictive Engagement content offers
Email message threads

Deprecations

Bridge integrations deprecation postponement

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Deprecations

Internet Explorer 11 support for web app and Architect deprecation removal

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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