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November 2019
Contact center
- View export data in Flow Destinations view
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Contact center
- Speechmorphing third-party TTS engine integration
Deprecations
- WebRTC signaling deprecation
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Contact center
- Service level calculation enhancement
- Apply Predictive Engagement action maps to webpages
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Contact center
- Chat flow and chatbot support for web chat widget and Predictive Engagement
- Allowed domains for web chat
- Dynamically reference groups in Architect
- Dynamically reference user by email in Architect
- Export time value format option
- Add or copy activities to agent schedules
- Email inline images
- Email forwarding
Integrations
- IP addresses for outbound data action traffic
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