Genesys Cloud Archive - November 2019

List of the Genesys Cloud release notes published in November 2019.

Contact center

View export data in Flow Destinations view

Contact center

Speechmorphing third-party TTS engine integration

Deprecations

WebRTC signaling deprecation

Contact center

Service level calculation enhancement
Apply Predictive Engagement action maps to webpages

Contact center

Chat flow and chatbot support for web chat widget and Predictive Engagement
Allowed domains for web chat
Dynamically reference groups in Architect
Dynamically reference user by email in Architect
Export time value format option
Add or copy activities to agent schedules
Email inline images
Email forwarding

Integrations

IP addresses for outbound data action traffic

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.