Genesys Cloud Archive - November 2019
List of the Genesys Cloud release notes published in November 2019.
November 27, 2019

Contact center

  • View export data in Flow Destinations view

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November 20, 2019

Contact center

  • Speechmorphing third-party TTS engine integration

Deprecations

  • WebRTC signaling deprecation

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November 13, 2019

Contact center

  • Service level calculation enhancement
  • Apply Predictive Engagement action maps to webpages

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November 6, 2019

Contact center

  • Chat flow and chatbot support for web chat widget and Predictive Engagement
  • Allowed domains for web chat
  • Dynamically reference groups in Architect
  • Dynamically reference user by email in Architect
  • Export time value format option
  • Add or copy activities to agent schedules
  • Email inline images
  • Email forwarding

Integrations

  • IP addresses for outbound data action traffic

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