November 2019

November 27, 2019

Contact center

  • View export data in Flow Destinations view
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November 20, 2019

Contact center

  • Speechmorphing third-party TTS engine integration


  • WebRTC signaling deprecation
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November 13, 2019

Contact center

  • Service level calculation enhancement
  • Apply Predictive Engagement action maps to webpages
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November 6, 2019

Contact center

  • Chat flow and chatbot support for web chat widget and Predictive Engagement
  • Allowed domains for web chat
  • Dynamically reference groups in Architect
  • Dynamically reference user by email in Architect
  • Export time value format option
  • Add or copy activities to agent schedules
  • Email inline images
  • Email forwarding


  • IP addresses for outbound data action traffic
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