April 2019


April 24, 2019

Communicate

  • PureCloud Voice in Belgium and Finland

Contact center

  • Architect collection values enhancement
  • Agent script auto-save
  • Service level calculation enhancement
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April 17, 2019

Communicate

  • PureCloud Voice in Sweden

Contact center

  • Real-time status columns in agents performance views
  • Interaction countdown alert
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April 10, 2019

Communicate

  • Advanced microphone settings

Contact center

  • Architect Transfer to voicemail enhancements
  • Improved external contact search results for web chat
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April 3, 2019

Communicate

  • Release Link Transfer operation for external trunks

Contact center

  • Conversation detail records enhancement in Analytics API

Deprecations

  • Social channel management deprecation
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