Genesys Cloud Archive - April 2019

List of the Genesys Cloud release notes published in April 2019.

Communicate

Genesys Cloud Voice in Belgium and Finland

Contact center

Architect collection values enhancement
Agent script auto-save
Service level calculation enhancement

Communicate

Genesys Cloud Voice in Sweden

Contact center

Real-time status columns in agents performance views
Interaction countdown alert

Communicate

Advanced microphone settings

Contact center

Architect Transfer to voicemail enhancements
Improved external contact search results for web chat

Communicate

Release Link Transfer operation for external trunks

Contact center

Conversation detail records enhancement in Analytics API

Deprecations

Social channel management deprecation

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.