Genesys Cloud Archive - January 2019

List of the Genesys Cloud release notes published in January 2019.

Contact center

  • Dialer Campaign Detailed Attempt History report

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Contact center

  • MOS scores for voice interactions
  • Send Response action in Architect message flows
  • Genesys Cloud scheduling enhancements
  • Dutch TTS and ASR language support
  • Image component enhancement for scripts

Integrations

  • Amazon Lex integration for inbound message flows

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Communicate

  • Genesys Cloud Voice rate decrease

Contact center

  • My Performance views for agents

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Contact center

  • New queues detail views
  • Queues view redirects to Queues Performance Summary view
  • Activate Queues panel enhancements

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