January 2019


January 30, 2019

Contact center

  • Dialer Campaign Detailed Attempt History report
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January 23, 2019

Contact center

  • MOS scores for voice interactions
  • Send Response action in Architect message flows
  • PureCloud scheduling enhancements
  • Dutch TTS and ASR language support
  • Image component enhancement for scripts

Integrations

  • Amazon Lex integration for inbound message flows
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January 16, 2019

Communicate

  • PureCloud Voice rate decrease

Contact center

  • My Performance views for agents
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January 2, 2019

Contact center

  • New queues detail views
  • Queues view redirects to Queues Performance Summary view
  • Activate Queues panel enhancements
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