February 2018

February 28, 2018

Communicate

  • Genesys Cloud Voice in the United States rate decrease
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February 21, 2018

Contact center

  • Apply a different time zone to workforce management views
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February 14, 2018

Platform

  • Introducing the AppFoundry

Communicate

  • Genesys Cloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets
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February 7, 2018

Communicate

  • Take Back and Transfer operations for external trunks
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