Genesys Cloud Archive - February 2018

List of the Genesys Cloud release notes published in February 2018.

Communicate

  • Genesys Cloud Voice in the United States rate decrease

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Contact center

  • Apply a different time zone to workforce management views

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Platform

  • Introducing the AppFoundry

Communicate

  • Genesys Cloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets

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Communicate

  • Take Back and Transfer operations for external trunks

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