November 2017


November 29, 2017

Contact center

  • Dialing group and site configuration campaign options
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November 22, 2017

Contact center

  • Variable initial values in Architect
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November 15, 2017

Platform

  • PureCloud invoice enhancements

Contact center

  • Alert notifications deleted after 30 days

Integrations

  • Zendesk data actions integration
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November 8, 2017

Contact center

  • Improved support for external contacts in email interactions

Integrations

  • Screen share and co-browse support for PureCloud for Salesforce
  • Screen share and co-browse support for PureCloud for Zendesk
  • Screen share and co-browse support for PureCloud for Chrome
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