Genesys Cloud Archive - November 2017

List of the Genesys Cloud release notes published in November 2017.

Contact center

Dialing group and site configuration campaign options

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Contact center

Variable initial values in Architect

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Platform

Genesys Cloud invoice enhancements

Contact center

Alert notifications deleted after 30 days

Integrations

Zendesk data actions integration

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Contact center

Improved support for external contacts in email interactions

Integrations

Screen share and co-browse support for Genesys Cloud for Salesforce
Screen share and co-browse support for Genesys Cloud for Zendesk
Screen share and co-browse support for Genesys Cloud for Chrome

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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