November 2017

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Dialing group and site configuration campaign options

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Variable initial values in Architect

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Platform

Genesys Cloud invoice enhancements

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Alert notifications deleted after 30 days

Integrations

Zendesk data actions integration

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Improved support for external contacts in email interactions

Integrations

Screen share and co-browse support for Genesys Cloud for Salesforce
Screen share and co-browse support for Genesys Cloud for Zendesk
Screen share and co-browse support for Genesys Cloud for Chrome

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Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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