November 2016

November 23, 2016

Contact center

  • Architect IVR Transfer to Group action
  • Limits to prevent excessive dialing
  • Agent participation in simultaneous dialing campaigns
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November 16, 2016

Communicate

  • Global phone provisioning service
  • Telephony network topology map
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November 9, 2016

Integrations

  • Secure pause in PureCloud for Salesforce and PureCloud for Zendesk
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November 2, 2016

Integrations

  • PureCloud for Salesforce support for Lightning Experience
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