Genesys Cloud Archive - November 2016
List of the Genesys Cloud release notes published in November 2016.
November 23, 2016

Contact center

  • Architect IVR Transfer to Group action
  • Limits to prevent excessive dialing
  • Agent participation in simultaneous dialing campaigns

View details

November 16, 2016

Communicate

  • Global phone provisioning service
  • Telephony network topology map

View details

November 9, 2016

Integrations

  • Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk

View details

November 2, 2016

Integrations

  • Genesys Cloud for Salesforce support for Lightning Experience

View details