Genesys Cloud Archive - November 2016

List of the Genesys Cloud release notes published in November 2016.

Contact center

  • Architect IVR Transfer to Group action
  • Limits to prevent excessive dialing
  • Agent participation in simultaneous dialing campaigns

View details

Communicate

  • Global phone provisioning service
  • Telephony network topology map

View details

Integrations

  • Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk

View details

Integrations

  • Genesys Cloud for Salesforce support for Lightning Experience

View details