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November 2016
Contact center
- Architect IVR Transfer to Group action
- Limits to prevent excessive dialing
- Agent participation in simultaneous dialing campaigns
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Communicate
- Global phone provisioning service
- Telephony network topology map
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Integrations
- Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk
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Integrations
- Genesys Cloud for Salesforce support for Lightning Experience
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