November 2016
November 23, 2016
Contact center
- Architect IVR Transfer to Group action
- Limits to prevent excessive dialing
- Agent participation in simultaneous dialing campaigns
November 16, 2016
Communicate
- Global phone provisioning service
- Telephony network topology map
November 9, 2016
Integrations
- Secure pause in PureCloud for Salesforce and PureCloud for Zendesk
November 2, 2016
Integrations
- PureCloud for Salesforce support for Lightning Experience