Genesys Cloud Archive - February 2016

List of the Genesys Cloud release notes published in February 2016.

Collaborate

  • Bulk role assignment tool

Integrations

  • Multi-region support for Genesys Cloud for Salesforce
  • Multi-region support for Genesys Cloud for Zendesk

View details

Integrations

  • Single sign on support for OneLogin

View details

Communicate

  • Genesys Cloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • Genesys Cloud for Salesforce updates

View details