Genesys Cloud Archive
- February 2016
List of the Genesys Cloud release notes published in February 2016.
Collaborate
- Bulk role assignment tool
Integrations
- Multi-region support for Genesys Cloud for Salesforce
- Multi-region support for Genesys Cloud for Zendesk
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Integrations
- Single sign on support for OneLogin
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Communicate
Contact center
- Agent utilization can now be configured
- Pre-call rule to dial a record in Preview Mode
- Caller ID (ANI) Enhancements
Integrations
- Genesys Cloud for Salesforce updates
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