February 2016

February 19, 2016

Collaborate

  • Bulk role assignment tool

Integrations

  • Multi-region support for Genesys Cloud for Salesforce
  • Multi-region support for Genesys Cloud for Zendesk

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February 12, 2016

Integrations

  • Single sign on support for OneLogin

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February 5, 2016

Communicate

  • Genesys Cloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • Genesys Cloud for Salesforce updates

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