Genesys Cloud - Version 1.0.0.7980 – February 27, 2019
Manual and auto-update availability
Available for manual update in all regions starting February 27, 2019.
Auto-update enabled for all regions starting March 6, 2019.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Enhancements and fixes
Resolved issue where a consult transfer action from a supported hard phone model fails to complete the transfer as expected after the agent presses the transfer button.
The Edge now saves the system time to CMOS when setting it, if the kernel offers this functionality
Fixed a syntax error in the CCXML code that caused calls to terminate improperly when a speak-to party attempts to blind transfer a call.
Resolved issue that can occur when the Edge triggers a call in the process of being transferred to perform a second transfer. This situation can cause the first transfer to receive a disconnect, resulting in unexpected call flow results.
Call analysis model updates for South Africa (en-ZA).
